Terms and Conditions

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CK express group is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, use our services, or otherwise interact with our business.

By using our website or services, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Name
• Company name
• Email address
• Phone number
• Billing and payment information
• Shipping and delivery information
• Information provided through contact forms, quote requests, or customer service communications

• Shipment details
• Pickup and delivery locations
• Freight specifications
• Carrier information
• Transaction records

We may use collected information to:

• Provide and manage our services
• Process shipments and transportation requests
• Communicate with customers, carriers, and business partners
• Respond to inquiries and support requests
• Send service-related notifications
• Improve our website and services
• Maintain security and prevent fraud
• Comply with legal obligations
• Send SMS or other communications when consent has been provided

If you provide consent to receive SMS messages, we may send you messages related to:

• Shipment updates
• Delivery notifications
• Appointment scheduling
• Customer service communications
• Operational updates related to services requested

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

We may share information with:

• Service providers that assist in operating our business
• Technology providers that support our communications and systems
• Payment processors
• Legal, regulatory, or governmental authorities when required by law
• Business partners necessary to fulfill requested services

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support website functionality.

Users may adjust browser settings to refuse cookies, though some website features may not function properly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us using the information below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.